You can make car reservation by completing the selections on the home page of www.centraltr.com and then using your Visa/Mastercard/Amex credit card. Also, you can make reservation by calling our call center at 0850 222 80 55 or visiting our offices.
A confirmation message will be sent to e-mail address and mobile phones that all our guests who has rented a car via our centraltr.com website provided during rent process. Therefore, it is important that our guests provide all information in full and accurately.
You can submit your cancellation request by entering your reservation number and e-mail address in the Reservation Cancellation Request tab under the Online Reservation title found at the top of home page of Centraltr.com. You can also cancel your reservation by calling our call center at 0850 222 80 55. If less than 24 hours remained until your pick-up time, or if vehicle is not picked up without cancellation of reservation, a deduction is applied to the rental fee to be refunded. You can examine the details of Central Rent A Car rental agreement for the details of reservation cancellation.
If you submit your cancellation request on the same date of the reservation, entire amount you paid will be refunded to your credit card. For other requests of cancellation, our refund application is as follows: - If less than 24 hours remained until your pick-up time, or if vehicle is not picked up without cancellation of reservation, refund will be made after deducting 1-day rental fee. - If more than 24 hours remained until your pick-up time, refund will be made without any deduction. - If you buy assurance package, cancellation and refund is free of charge. You can examine the details of Central car rental agreement for rules of car rental process.
In your confirmed reservations, requests such as changing car segment or additional services, cannot be processed via our website centraltr.com Our guests who want to make a change in their reservations need to call our Call Center at 0850 222 80 55 or apply to our relevant branch. For rules regarding the changes, you can examine Central Rent A Car rental agreement.
Reservation details are instantly sent to the offices where our guests made their selections. It is sufficient to visit related office along with your reservation details. Remember to have your driving license and credit card with you.
Our guests will sign car rental agreement when they arrive at our offices to pick up the vehicles they selected. In order to execute the Agreement, you need to have your driving license, ID card or valid passport, and credit card with an available limit at least equal to blocked/deposit amount. Also, your residence address and phone details will be recorded in your agreement. Please absolutely ask our service personnel to provide you a copy of rental agreement before leaving our office.
Our guests who cannot be provided with a car in the car segment they requested on the pick-up date, will be provided with a car in one upper segment, subject to age and years of driving license of our guests, without applying any price difference.
Before signing the delivery minute which shows that the vehicle is delivered to you, check the mileage of the vehicle, and look for any defects and damages, together with our service personnel, and if any, make sure they are recorded in a minute accurately. Also, you can get information about security devices and accessories of the vehicle from our service personnel.
No. We do not accept payment in installments.
All vehicles in our fleet has HGS device. At the end of your rental period, HGS use details are sent to our offices, and toll fees are collected from your credit card. As toll fee collection process depends on the Directorate General of Public Roads, collection process can take longer than normal periods. If you pass through OGS toll booths with vehicles equipped with HGS, you will have passed illegally. Fees for illegal passes (as with other traffic violations), are collected by relevant public authorities from Central Rent A Car. Fees for illegal passes (as with other traffic violations) shall be collected from the credit card submitted during reservation process. HGS is not used for the travels through Ottoman bridge, you need to pay in cash at the booth.
We have mileage limits varying depending on the daily and monthly rents. You can examine the Central Rent A Car rental agreement to obtain information about our mileage limits.
Our guests who exceeded the daily mileage limit will be charged with excess mileage fee in addition to daily rental fee. Mileage travelled by the cars are determined by reading the speedometer installed in the vehicles by the manufacturer. If speedometer of your vehicle is broken, mileage fee will be determined by the map distance of the travel.
Just travel with the car you rented to the office, which you chose as the return office while renting your car, at the end of rental period. You can select any office as your return office. Please note that if pick-up office is different than return office, a one-way fee will be applied. For one-way fee, you get information from our Call Center at 0850 222 80 55 or our offices.
All our cars in our fleet has traffic insurance and own-damage insurance.
Minor Damage Insurance provides coverage only with the written statement of our guests for the minor damages for which a police report cannot be issued. We offer three different damage insurance options as minor damage, super minor damage and maximum assurance package. Minor damage, super minor damage and maximum assurance package insurance covers the damages that fall within the limits set by Central, and no repair fees falling within these limits are charged to our guests who benefit from Minor Damage Insurance. You can add our minor damage insurances by selecting from Extra Services section in the Vehicle Selection page. Our guests who made their reservations need to apply to our Call Center at 0850 222 80 55 or our offices to benefit from Minor Damage insurances. Please note that minor damage insurance does not cover tire, glass and headlight damages.
In addition to statutory traffic insurance, it provides for insurance against third parties. The damages inflicted to the third parties within the limits set by Central Rent A Car as a result of a potential accident shall not be charged to our guests who purchased Voluntary Third-Party Liability Insurance. You can add our Voluntary Third Party Liability insurance by selecting from Extra Services section in the Vehicle Selection page. Our guests who made their reservations need to apply to our Call Center at 0850 222 80 55 or our offices to benefit from Voluntary Third-Party Liability insurance.
Our standard own-damage insurance of all our vehicles does not cover tire/glass damages. Our guests who purchased tire, glass insurance will not be charged with the tire/glass damages. You can add our tire, glass insurance by selecting from Extra Services section in the Vehicle Selection page. Our guests who made their reservations need to apply to our Call Center at 0850 222 80 55 or our offices to benefit from Tire, Glass insurances.
Personal Accident Insurance provides coverage for you and your family against the accidents that you never want to experience. Driver and passengers in the vehicles are insured within the insurance limits. You can add our Personal Accident insurance by selecting from Extra Services section in the Vehicle Selection page. Our guests who made their reservations need to apply to our Call Center at 0850 222 80 55 or our offices to benefit from Personal Accident insurance.
GPS Navigation System enables you to find route to your destination swiftly without losing any time. You can add our GPS Navigation system by selecting from Extra Services section in the Vehicle Selection page. Our guests who made their reservations need to apply to our Call Center at 0850 222 80 55 or our offices to benefit from GPS/Navigation service.
We care about safety of your beloved ones, and you can also ensure their safety with child seat service. Laws mandatorily requires child seat in the vehicles which carry a child up to 12 years old. You can add our Child Seat service by selecting from Extra Services section in the Vehicle Selection page. Our guests who made their reservations need to apply to our Call Center at 0850 222 80 55 or our offices to benefit from Child Seat service.
It enables cancellation of your reservation without paying any cancellation fee. Also, if you return your car before the end of rental period, rental fees will be re-calculated and excess fees will be refunded to you. You can add Assurance Package by selecting from Extra Services section in the Vehicle Selection page. Our guests who made their reservations need to apply to our Call Center at 0850 222 80 55 or our offices to benefit from assurance package service.
Rental agreement is made with the person who rented the car. Depending on the agreement, the details of the renter are entered in all insurance and assurance conditions of the vehicles. If a person other than the person who details are entered in the rental agreement involves an accident with pecuniary or non-pecuniary damages, all insurance and assurances will not be rendered null and void, and both renter and the persons involved in the accident shall be held responsible for the accident. Extra driver service enable an extra driver, other than the renter, to be a party to the agreement, hence, entered in the insurance and assurances. Please note that this extra driver is also subject to age and license year limitations which vary depending on the car segment. You can examine our rental agreement to learn the details of the driver age and license year application. You can add our Extra Driver service by selecting from Extra Services section in the Vehicle Selection page. Our guests who made their reservations need to apply to our Call Center at 0850 222 80 55 or our offices to benefit from Extra Driver service.
Our prices are determined according to the market structure, service quality, demand and peak times, etc. criteria. Please note that your reservation will be more advantageous if you make reservation earlier.
Refunds for the reservations are submitted after the cancellation of the reservation to the bank which issued the credit card of our guests according to cancellation and refund conditions. Fees of reservations are refunded to credit card of our guests within 1 to 10 business days, subject to the inter-banking transaction processes, and public holidays.
The minimum rental period is 24 hours. For rents less than 1 day (24 hours), 1-day rental fee is charged.
The remaining amount after deducting costs of, if any, motorway/bridge tolls, missing fuel, daily mileage excess and damages will be refunded after the end of the rental period. If there is no such costs, then bank issuing the credit card of our guests will be ordered to refund entire deposit/blocked amount. Blocked/deposit amount is refunded to the credit card of our guests within 1 to 10 business days, subject to the inter-banking transaction processes, and public holidays.
Our campaigns cannot be combined. If you are eligible to benefit from multiple campaigns, then we advise you to choose the campaign that they find most suitable for them.
Traffic fine applied to the plate of our vehicles are notified to us, Central Rent A Car. Fines notified to us by Ministry of Finance will be collected from the credit card submitted by our guest during reservation process. Fines notified to us will be charged, together with a service fee to our guests. For more information, you can examine our rental agreement.
Fines applied to the ID Numbers must be paid directly by our guests.
The procedures that our guest need to follow varies depending on how an accident occurred. However, in any case, our guests need to call and inform our service personnel at 0850 222 80 55. If our guests collide with the stationary vehicle or if our vehicle is hit by third parties while our vehicle is parked; accident, theft and alcohol detection reports should be obtained by applying to the nearest police or gendarmerie station without changing the location of the vehicle. In case of collision; if there is at least one of these cases; driving a motor vehicle without a driver's license, the driver being a minor, the driver suspected with alcohol or mental health problems, one of the vehicles involved in the accident owned by a public institution, damage to the properties owned by public institutions, damage to only third parties' belongings, one of the vehicles involved in the accident not having an traffic insurance, the accident resulting in death or bodily injury, the nearest police or gendarmerie station should be applied without changing the location of the vehicle, and accident, theft and alcohol detection reports should be obtained. If none of the above-mentioned cases have occurred in the event of a collision, our guests are required to keep an Accident with Property Damage Report, depending on how the accident occurred.
If our vehicle breaks down, our guests need to call and inform our service personnel at 0850 222 80 55 and request roadside assistance. A new vehicle will be supplied within the service limits in place of the malfunctioning vehicle. No expenses for the day required for repair of the car is charged to our guests. However, all kinds of damages, pecuniary and non-pecuniary damages that may arise from our guests' failure to comply with the traffic laws and regulations in force are borne by our guests.
Our vehicles do not have winter tires as standard. Depending on the availability in terms of vehicles and date range as requested by our guests, vehicle with winter tire can be provided. A fee is charged for the winter tire supply.
For corporate agreements and fleet rental requests, you can send your request to our relevant unit at kurumsalkiralama@centraltr.com.
We kindly ask our guests who will experience a delay in the return of the vehicle to inform the office they specified as the return office when renting the vehicle. Depending on the duration of the delay, delay fee may be charged to our guests. If delay exceeds 2 hours, a daily rental fee will be charged. You can examine our rental agreement for the details of the procedures to be applied in case of delay.
No, our vehicles cannot be used for overseas travels.