Code of Ethics

Ziraat Filo Yönetimi ve Mobilite Çözümler A.Ş. (“ZiraatFİLO” or “the Company”) is committed to conducting all its relationships and operations in full compliance with its Business Code of Ethics.

In line with this commitment, our vision is to become the most reliable, customer satisfaction-oriented, and value-driven company in the car rental sector, continuously increasing brand awareness without compromising on quality.

The Company has set forth the following Business Code of Ethics to be applied in all business processes, relationships, activities, and operations. These rules are intended to be adopted and practiced by all employees and managers within ZiraatFİLO, complementing company policies and procedures, and regulating disciplinary processes.

GENERAL PRINCIPLES

• At Ziraat Filo Yönetimi ve Mobilite Çözümler A.Ş., we act fairly, honestly, and transparently in all our business activities.
• No products or services are intentionally provided in a way that could harm others.
• Gaining and maintaining customer trust is one of our top priorities.
• Any activity that could create the impression of gifts, bribery, or misconduct is strictly prohibited.
• We respect the rights of our business partners and act accordingly.
• We comply with all applicable laws, regulations, and industry standards in our relationships with stakeholders.
• We ensure accurate and timely sharing of financial information and company policies.
• We maintain a careful and respectful approach in our relationships with competitors and industry organizations.
• We do not engage in illegal or criminal activities under any circumstances.
• All company activities are carried out in full compliance with the law.
• We take all necessary measures to fulfill legal obligations completely and on time.
• The Company does not make donations or contributions to political parties or candidates.
• Confidential information obtained during business processes is not shared with third parties, except where legally required.
• Any customer complaint is reported to the Customer Complaints Unit for prompt resolution.
• We comply with all promises, agreements, and commitments made to our customers regarding products and services.
• We support and encourage environmentally friendly practices and sustainable initiatives.

PRINCIPLES REGARDING EMPLOYEES

• Acting in full compliance with laws, regulations, and internal company policies.
• Ensuring equality and fairness in all business processes.
• Providing equal opportunities for all employees and job applicants.
• Attracting and retaining qualified young talent and experienced professionals.
• Implementing a fair and transparent compensation policy.
• Maintaining an effective performance evaluation system.
• Acting fairly and objectively in recruitment, promotion, and related processes.
• Respecting and protecting employee rights at all times.
• Adopting a zero-tolerance policy against all forms of discrimination, harassment, and workplace pressure.
• Implementing practices to improve employee engagement and motivation.
• Providing safe and healthy working conditions for all employees.
• Taking a firm stance against child labor and supporting strict compliance with labor laws.
• Protecting employee data in compliance with the Personal Data Protection Law (KVKK) and not sharing personal information with third parties unless legally required.
• Avoiding unfair gains and refraining from any behavior that could lead to unjust advantages.
• Ensuring the proper use and protection of all company assets as if they were personal property.
• Acting in accordance with the Business Code of Ethics in all processes and practices.
• Avoiding any actions that could disrupt the work environment or corporate order.
• Refraining from making statements or entering into correspondence on behalf of the company without proper authorization.
• Avoiding any actions or relationships that could create a conflict of interest.